Campbell Supply is thrilled to announce that its Keasbey location in Raritan Center has officially attained Elite Support Certification, further solidifying its commitment to delivering unparalleled customer service and support in the region. With this certification, Campbell Supply now boasts three out of its seven locations as Elite Support Certified, marking a significant milestone in the company’s journey towards continuous improvement and excellence.
Elite Support Certification is a prestigious recognition within the industry, denoting a network of dealers dedicated to providing a consistent, superior level of customer service with every visit. This achievement highlights Campbell Supply’s unwavering dedication to enhancing the customer experience and maximizing uptime for its clients.
Express Assessment, a hallmark feature of Elite Support Certified locations, ensures that customers receive a preliminary assessment within two hours of arrival. This enables customers to make informed decisions regarding their next course of action, including needed repairs, parts availability, and estimated cost and repair time.
“At Campbell Supply, we are committed to prioritizing our customers’ needs and ensuring their satisfaction at every turn,” said Spencer Campbell, Director of Operations at Campbell Supply. “Achieving Elite Support Certification at our Keasbey location is a testament to the hard work and dedication of our team. We are excited to continue raising the bar for customer service excellence and providing the best possible support to our valued clients.”
One of the key benefits of Elite Support Certification is access to the best-trained technicians in the industry. Campbell Supply technicians undergo continual training from experts at Freightliner, ensuring a solid understanding of all vehicle systems and access to the latest tools to expedite repairs.
Moreover, Elite Support Certified dealerships are committed to continuous improvement, with specific criteria across all customer service areas. Each dealership employs a Continuous Improvement Coordinator to spearhead changes and maintain high standards of service.
“We understand the importance of minimizing downtime for our customers and getting their trucks back on the road quickly,” added Spencer Campbell. “With our robust parts network and exceptional amenities, including quality solutions, timely communication, and comfortable facilities, customers can trust Campbell Supply to deliver the highest level of support and service.”
Campbell Supply looks forward to continuing its tradition of excellence and further expanding its Elite Support Certified network in the future.
For more information about Campbell Supply and its services, visit ww.campbellsupply.com
